Partner Update
Empire and its select banners across the country, including Foodland & Participating Co-ops, will be transitioning from AIR MILES to Scene+ beginning in Atlantic Canada in August 2022, and then continue across the rest of Canada culminating in early 2023. Find frequently asked questions below.
What is Scene+?
Scene+ is one of Canada's leading lifestyle loyalty programs. The Scene+ program offers members opportunities to earn and redeem points when and how they want to be rewarded.
Scene+ will include our leading grocery, pharmacy, liquor and convenience brands in Canada, as well as travel through Expedia, banking solutions through Scotiabank, dining with over 700 Recipe Unlimited restaurants (like Swiss Chalet, Montana's, Kelseys and Harvey's), movies through Cineplex and redemption partnerships with great brands like Apple, Best Buy and many others.
When will my store stop accepting my AIR MILES card?
Scene+ will replace the current AIR MILES program in our grocery, pharmacy, liquor and convenience stores and online grocery. We will transition from AIR MILES to Scene+ beginning in Atlantic Canada in August 2022, and then continue across the rest of Canada culminating in early 2023.
Can I continue to collect AIR MILES Reward Miles at your stores until Scene+ is launched?
Yes. You can continue to collect and redeem AIR MILES with us until Scene+ is available in your local store. We are committed to continue delivering great value and promotion opportunities to customers through the Air Miles program through the transition.
Will I lose any AIR MILES Reward Miles I have earned? What happens to my AIR MILES reward miles?
No. You will not lose any AIR MILES Reward Miles already earned in our stores. All AIR MILES Reward Miles accumulated in-store or online prior to Scene+ being available in your local store will be posted to your account within 60 days of an eligible transaction. You can continue to redeem Miles in your local store up until Scene+ goes live. You can continue earning and redeeming Miles across AIR MILES coalition partners as you would normally.
Can I transfer my AIR MILES Reward Miles to Scene+?
No. Your AIR MILES Rewards Miles will remain part of the AIR MILES Reward Program. You can use your AIR MILES Cash Miles in your local store until we launch Scene+ in your location.
Will the AIR MILES Reward Miles I have expire if I earned them from a Foodland & Participating Co-ops store?
This announcement will not impact your AIR MILES Rewards Miles. You can continue to redeem your AIR MILES Rewards Miles in our stores as you would normally until we transition to the Scene+ program. See https://www.airmiles.ca/en/get-help/managing-my-account.html for more details.
Do I have to use a certain portion of my AIR MILES Reward Miles up before Scene+ is launches at my local store?
No. You can redeem AIR MILES Rewards Miles in your local store until Scene+ launches in your location. You can continue earning and redeeming Miles across AIR MILES coalition of partners as you would normally.
What happens to the Foodland & Participating Co-ops eVoucher that I have after Scene+ launches?
eVouchers do not expire, Foodland & Participating Co-ops eVouchers will continue to be accepted towards purchases after the launch of Scene+.
Where can I go to find more information on how to get and use AIR MILES Reward Miles?
Please visit airmiles.ca to learn more about the AIR MILES Reward Program.
Foodland Mobile App
Everything you love about Foodland on the go!
Download the Foodland Mobile App today.
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Personalized offers, your weekly flyer and more at your fingertips.
FAQ
What is the Foodland App? *
The Foodland App is an innovative solution designed to enhance the everyday experiences of Foodland and participating Co-Op customers. Some key features of Foodland App include a Scene+ digital card and points balance, personalized offers, digital flyers, shopping lists, recipes, and much more!
How can I learn to use the App?
On your first visit, you will be guided through how to use the App. You will be prompted to provide your location and guided through some exciting features.
How do I sign up for a Foodland account using the App?
On the App home page there is a 'Get started' prompt to register with your email and password. If you already have an account, you can sign in using your existing account. To create an account you will be asked to provide your: Email (use the email linked to your Scene+ for the best experience), First Name, Last Name and Postal Code. And you will be asked to create a Password.Remember to link your Scene+ to your Foodland account for the optimal experience in the App.
Where do I go for support?
To get support, you can visit our Foodland website for more information www.foodland.ca or contact Customer Care at 1-866-948-0196. There is also a Live Chat with the Customer Care team in the App under 'Help & Support.' Monday to Friday 8:00 am to 4:30 pm (EST).
Where do I go as Co-Op customer?
As a participating Co-Op customer, you will access to all the features in the Foodland App including selecting your store in 'Store Locator' and accessing your digital weekly flyer.
I can't see my Scene+ points balance on my app. What do I do?
If you are having trouble with your Scene+ app, please contact Scene+ at 1-866-586-2805.
I can't link my Scene+ membership to my Foodland app. What do I do?
You will receive an error message when trying to link your Scene+ membership for the following reasons:
1) incorrect card number2) account is suspended or closed
3) card is already linked to a grocery app.
Please verify the Scene+ number you are entering is correct and that it is not connected to another grocery app. If you continue to have issues linking your Scene+ membership you can contact may contact our customer contact centre customer.service@sobeys.com or Scene+ at 1-866-586-2805.
I have the Scene+ app, why should I download the Foodland app?
You'll have even more ways to earn points by downloading our Foodland app and linking your Scene+ account.
What do you mean by linking my Scene+ card to my Foodland app?
Linking is the process of linking your Foodland account with your Scene+ membership. Turning on this functionality will allow you to see your Scene+ points balance in your Foodland app and access your Scene+ digital card within the app.
To link your Scene+ account to the Foodland app:
- Visit the website www.foodland.ca and click "Sign in"
- Follow the steps to create an account
- Download the Foodland app.
- Open the Foodland app, click on the "Offers" tab and enter your Scene+ membership number.
- Enter the six-digit verification code (sent via email) to complete your registration. Now your Scene+ account is linked to your Foodland app!
Do I need to download the Foodland app to earn Scene+ points?
No, you're able to earn and redeem Scene+ points in our stores using a Scene+ card. One thing to note is that you must register an account with Scene+ on their website or through their app in order to redeem your Scene+ points.However, by downloading the Foodland app and linking your Scene+ account you'll have more ways to earn points through personal offers. Our app is also a great way to build your shopping list, see the latest flyer and access some pretty amazing recipes.
Are physical cards available or do I need to download the Scene+ app?
Yes, customers can pick up a physical card in one of our participating stores. Please note that only one physical card is available per Scene+ account, but additional family members are able to download the Scene+ app and use the same Scene+ account to rack up points for the family.
Why can't I just continue to use my AIR MILES card?
We're excited to offer the Scene+ program - a whole new way to reward our loyal customers, like you.Scene+ members can earn and spend their Scene+ points through banking with Scotiabank; escaping to Cineplex Theatres and entertainment venues; visiting more than 700 Recipe restaurants across Canada, including Swiss Chalet, Harveys and Montana's; enjoying extraordinary experiences like travel powered by Expedia; and now free groceries at our family of stores.
Can I have more than one physical card for my account?
Members can only have one Scene+ physical card per account. For access to your card at your fingertips, or family sharing, download the Scene+ app.
What are personal Scene+ point offers?
Personal Scene+ offers are weekly offers that are customized just for you, delivered to your email or Foodland app. They are offers to earn points on the products you shop for most often. While you will receive grocery store offers through your Scene+ app, your personal offers are only available on the Foodland app, on mygroceryoffers.ca or in your email.
How do I earn points through my personal offers?
You can earn points on your personal offers by first loading your offers to your Scene+ account through your Foodland app, visiting mygroceryoffers.ca or clicking on your offers email. Once loaded, simply shop for those items in our store and scan your Scene+ membership number at the checkout to earn the points. Don't forget to look for other ways to earn in our flyer and in our stores!
Why do I need to join the Scene+ program to get member pricing? Why aren't those sale prices offered to everyone?
Some of the benefits of a Scene+ membership is access to member pricing, the opportunity to earn Scene+ points on your shopping trips at an Empire banner and spend them towards your purchases in our stores, and the ability to earn or redeem Scene+ points with our partners like Scotiabank, Cineplex, Expedia, over 700 restaurants nationwide and online retailers, like Best Buy and Apple.
I currently have 2 Scene+ accounts. Can I merge them into one?
Yes, you can merge your Scene+ accounts into one by calling Scene+ customer care at 1-866-586-2805. Please note, if you one of the accounts you are merging is a physical card picked up in store you will be required to register the card on sceneplus.ca prior transferring points.
Will Scene+ Points expire?
Your Scene+ account may be closed if it remains inactive for more than 24 consecutive months.However, if you have a Scene+ Scotiabank product linked to your Scene+ card, your points won't expire as long as that Scotiabank product remains open.You'll be notified in advance if your account is ever at risk of being closed.
I scanned my Scene+ card but I'm missing some points. What can I do?
Be sure to keep your receipt and visit our in-store Customer Service desk or email support@sceneplus.ca.
How do I close my account on the Mobile app?
- Log in to the Foodland app and click on "Settings".
- Select "Delete Account" to be redirected to the account deletion page.
- Fill and submit form.
Alternatively, you can contact Customer Service at 1-866-948-0196 for assistance.
For all other questions regarding your AIR MILES Reward Miles please visit airmiles.ca.
Mise à jour pour les partenaires
Empire et certaines de ses bannières de partout au pays, y compris Foodland & Participating Co-ops, passeront d'AIR MILES à Scène+ au Canada atlantique en août 2022, puis dans le reste du pays jusqu'au début de 2023. Consultez la foire aux questions ci-dessous.
Qu'est-ce que Scène+?
Scène+ est l'un des principaux programmes de fidélisation axé sur le mode de vie au Canada. Le programme Scène+offre à ses membres l'occasion d'accumuler et d'échanger des points à l'endroit, à la manière et au moment de leur choix.
Scène+ comprendra nos principales bannières d'épiceries, de pharmacies et de dépanneurs au Canada ainsi que des points et des récompenses dans les domaines des voyages (Expedia), des solutions bancaires (Banque Scotia), de la restauration (plus de 700 restaurants Recipe, comme les chaînes Swiss Chalet, Montana's, Kelseys et Harvey's), des cinémas (Cineplex). Le programme comprendra aussi des échanges de points avec d'excellentes marques comme Apple, Best Buy et bien d'autres.
À quel moment mon magasin cessera-t-il d'accepter ma carte AIR MILES?
Scène+ remplacera le programme AIR MILES actuel dans nos épiceries, pharmacies, magasins de vins et spiritueux et dépanneurs, et avec les services d'épicerie en ligne. Nous passerons d'AIR MILES à Scène+ au Canada atlantique en août 2022, puis dans le reste du pays jusqu'au début de 2023.
Puis-je continuer d'accumuler des milles de récompense AIR MILES dans vos magasins jusqu'au lancement de Scène+?
Oui. Vous pouvez continuer d'accumuler et d'échanger des milles AIR MILES avec nous jusqu'à ce que le programme Scène+ soit offert dans votre magasin. Nous nous engageons à continuer d'offrir à nos clients de la qualité et des occasions promotionnelles par le biais du programme Air Miles tout au long de la transition.
Vais-je perdre les milles de récompense AIR MILES que j'ai accumulés? Qu'arrivera-t-il à mes milles de récompense AIR MILES?
Vous ne perdrez pas vos milles de récompense AIR MILES que vous avez déjà accumulés dans nos magasins. Tous les milles de récompense AIR MILES accumulés en magasin ou en ligne avant l'entrée en vigueur de Scène+ dans votre magasin local seront portés à votre compte dans les 60 jours suivant la transaction admissible. Vous pouvez continuer à échanger vos milles dans votre magasin jusqu'au lancement de Scène+. Vous pouvez continuer à accumuler et à échanger des milles auprès de partenaires du programme AIR MILES comme vous le feriez normalement.
Puis-je transférer mes milles de récompense AIR MILES au programme Scène+?
Non. Vos milles de récompense AIR MILES restent dans votre compte AIR MILES. Vous pouvez utiliser vos milles AIR MILES en magasin jusqu'au lancement du programme Scène+.
Les milles de récompense AIR MILES que j’ai accumulés dans une bannière Foodland & Participating Co-ops vont-ils expirer?
Cette annonce n'aura aucune incidence sur vos points AIR MILES. Vous pouvez continuer à échanger vos points AIR MILES dans nos magasins comme vous le feriez normalement jusqu'à ce que nous passions au programme Scène+. Voir airmiles.ca/fr/gérermoncompte pour plus de détails.
Dois-je utiliser une certaine partie de mes milles de récompense AIR MILES avant le lancement de Scène+ dans mon magasin?
Non. Vous pouvez échanger vos milles de récompense AIR MILES jusqu'au lancement de Scène+ dans votre magasin. Vous pouvez continuer à accumuler et à échanger des milles auprès des partenaires du programme AIR MILES comme vous le feriez normalement.
Qu'arrivera-t-il à mes bons d'achat électroniques Foodland & Participating Co-ops après le lancement de Scène+?
Les bons d'achat électroniques Foodland & Participating Co-ops n'expireront pas et continueront d'être acceptés pour les achats effectués après le lancement de Scène+.
Où puis-je trouver plus d'information sur la façon d'accumuler et d'utiliser les milles de récompense AIR MILES?
Veuillez consulter airmiles.ca pour en savoir plus sur le programme de récompense AIR MILES.
Foodland Mobile App
Everything you love about Foodland on the go!
Download the Foodland Mobile App today.
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Personalized offers, your weekly flyer and more at your fingertips.
FAQ
What is the Foodland App? *
The Foodland App is an innovative solution designed to enhance the everyday experiences of Foodland and participating Co-Op customers. Some key features of Foodland App include a Scene+ digital card and points balance, personalized offers, digital flyers, shopping lists, recipes, and much more!
How can I learn to use the App?
On your first visit, you will be guided through how to use the App. You will be prompted to provide your location and guided through some exciting features.
How do I sign up for a Foodland account using the App?
On the App home page there is a 'Get started' prompt to register with your email and password. If you already have an account, you can sign in using your existing account. To create an account you will be asked to provide your: Email (use the email linked to your Scene+ for the best experience), First Name, Last Name and Postal Code. And you will be asked to create a Password.Remember to link your Scene+ to your Foodland account for the optimal experience in the App.
Where do I go for support?
To get support, you can visit our Foodland website for more information www.foodland.ca or contact Customer Care at 1-866-948-0196. There is also a Live Chat with the Customer Care team in the App under 'Help & Support.' Monday to Friday 8:00 am to 4:30 pm (EST).
Where do I go as Co-Op customer?
As a participating Co-Op customer, you will access to all the features in the Foodland App including selecting your store in 'Store Locator' and accessing your digital weekly flyer.
I can't see my Scene+ points balance on my app. What do I do?
If you are having trouble with your Scene+ app, please contact Scene+ at 1-866-586-2805.
I can't link my Scene+ membership to my Foodland app. What do I do?
You will receive an error message when trying to link your Scene+ membership for the following reasons:
1) incorrect card number2) account is suspended or closed
3) card is already linked to a grocery app.
Please verify the Scene+ number you are entering is correct and that it is not connected to another grocery app. If you continue to have issues linking your Scene+ membership you can contact may contact our customer contact centre customer.service@sobeys.com or Scene+ at 1-866-586-2805.
I have the Scene+ app, why should I download the Foodland app?
You'll have even more ways to earn points by downloading our Foodland app and linking your Scene+ account.
What do you mean by linking my Scene+ card to my Foodland app?
Linking is the process of linking your Foodland account with your Scene+ membership. Turning on this functionality will allow you to see your Scene+ points balance in your Foodland app and access your Scene+ digital card within the app.
To link your Scene+ account to the Foodland app:
- Visit the website www.foodland.ca and click "Sign in"
- Follow the steps to create an account
- Download the Foodland app.
- Open the Foodland app, click on the "Offers" tab and enter your Scene+ membership number.
- Enter the six-digit verification code (sent via email) to complete your registration. Now your Scene+ account is linked to your Foodland app!
Do I need to download the Foodland app to earn Scene+ points?
No, you're able to earn and redeem Scene+ points in our stores using a Scene+ card. One thing to note is that you must register an account with Scene+ on their website or through their app in order to redeem your Scene+ points.However, by downloading the Foodland app and linking your Scene+ account you'll have more ways to earn points through personal offers. Our app is also a great way to build your shopping list, see the latest flyer and access some pretty amazing recipes.
Are physical cards available or do I need to download the Scene+ app?
Yes, customers can pick up a physical card in one of our participating stores. Please note that only one physical card is available per Scene+ account, but additional family members are able to download the Scene+ app and use the same Scene+ account to rack up points for the family.
Why can't I just continue to use my AIR MILES card?
We're excited to offer the Scene+ program - a whole new way to reward our loyal customers, like you.Scene+ members can earn and spend their Scene+ points through banking with Scotiabank; escaping to Cineplex Theatres and entertainment venues; visiting more than 700 Recipe restaurants across Canada, including Swiss Chalet, Harveys and Montana's; enjoying extraordinary experiences like travel powered by Expedia; and now free groceries at our family of stores.
Can I have more than one physical card for my account?
Members can only have one Scene+ physical card per account. For access to your card at your fingertips, or family sharing, download the Scene+ app.
What are personal Scene+ point offers?
Personal Scene+ offers are weekly offers that are customized just for you, delivered to your email or Foodland app. They are offers to earn points on the products you shop for most often. While you will receive grocery store offers through your Scene+ app, your personal offers are only available on the Foodland app, on mygroceryoffers.ca or in your email.
How do I earn points through my personal offers?
You can earn points on your personal offers by first loading your offers to your Scene+ account through your Foodland app, visiting mygroceryoffers.ca or clicking on your offers email. Once loaded, simply shop for those items in our store and scan your Scene+ membership number at the checkout to earn the points. Don't forget to look for other ways to earn in our flyer and in our stores!
Why do I need to join the Scene+ program to get member pricing? Why aren't those sale prices offered to everyone?
Some of the benefits of a Scene+ membership is access to member pricing, the opportunity to earn Scene+ points on your shopping trips at an Empire banner and spend them towards your purchases in our stores, and the ability to earn or redeem Scene+ points with our partners like Scotiabank, Cineplex, Expedia, over 700 restaurants nationwide and online retailers, like Best Buy and Apple.
I currently have 2 Scene+ accounts. Can I merge them into one?
Yes, you can merge your Scene+ accounts into one by calling Scene+ customer care at 1-866-586-2805. Please note, if you one of the accounts you are merging is a physical card picked up in store you will be required to register the card on sceneplus.ca prior transferring points.
Will Scene+ Points expire?
Your Scene+ account may be closed if it remains inactive for more than 24 consecutive months.However, if you have a Scene+ Scotiabank product linked to your Scene+ card, your points won't expire as long as that Scotiabank product remains open.You'll be notified in advance if your account is ever at risk of being closed.
I scanned my Scene+ card but I'm missing some points. What can I do?
Be sure to keep your receipt and visit our in-store Customer Service desk or email support@sceneplus.ca.
How do I close my account on the Mobile app?
- Log in to the Foodland app and click on "Settings".
- Select "Delete Account" to be redirected to the account deletion page.
- Fill and submit form.
Alternatively, you can contact Customer Service at 1-866-948-0196 for assistance.
Veuillez consulter airmiles.ca pour toute autre question à propos de vos milles de récompense AIR MILES.